AgentenCode evidence profileService & sales
✓ Editorially reviewedChecked: September 30, 2026
Agent profile · Service & sales
Decagon AI Concierge
Decagon AI Concierge is classified by AgentenCode as a customer experience agent from Decagon. It belongs to the Service, Sales & Data category. This English profile does not maintain a separate factual record: it renders the same underlying evidence, trust and history data as the German profile.
Service & saleseditorial classification
Decagonprovider
3 primary sourcessource status
September 30, 2026last verification
AgentenTrust 2.0 · EU & governance evidence
Trust, privacy and control evidence for Decagon AI Concierge
Direct answer: AgentenCode currently documents 5 of 36 normalized trust controls for this profile. Missing fields remain Unknown and are never automatically interpreted as “no”.
EU AI ActEvidence context only. AgentenCode does not infer legal applicability or compliance from individual product controls.
GDPRPrivacy and security signals are documented field by field. Data residency alone is not a compliance or transfer assessment.
Important: these numbers show evidence coverage, not a product rating. 0 of 10 means that no field-level public evidence is stored for those ten controls in the current dataset. It does not mean the product lacks those capabilities.
Field-level evidence
Documented controls and values from primary sources.
Documented yesDocumented valueUnknown remains unknown
High confidence
Yes — documentedGovernance · Audit logs · Available
Decagon provides tamper-protected audit logs.
Scope: decagon_platform_ai_concierge · verified 2026-10-01 · Primary source ↗High confidence
Yes — documentedGovernance · RBAC
Decagon provides RBAC.
Scope: decagon_platform_ai_concierge · verified 2026-10-01 · Primary source ↗High confidence
Yes — documentedHosting · Managed
Decagon AI Concierge is delivered as a managed Decagon service.
Scope: decagon_ai_concierge · verified 2026-10-01 · Primary source ↗High confidence
AES-256Security · Encryption · At rest
Decagon documents AES-256 encryption at rest.
Scope: decagon_platform_data · verified 2026-10-01 · Primary source ↗High confidence
TLS 1.2+Security · Encryption · In transit
Decagon documents TLS 1.2+ encryption in transit.
Scope: decagon_platform_data · verified 2026-10-01 · Primary source ↗High confidence
Yes — documentedSecurity · Soc2 Type2
Decagon documents SOC 2 Type II compliance.
Scope: decagon_platform_ai_concierge · verified 2026-10-01 · Primary source ↗Evidence-backed overview
What is Decagon AI Concierge?
Decagon AI Concierge is classified by AgentenCode as a customer experience agent from Decagon. It belongs to the Service, Sales & Data category. This English profile does not maintain a separate factual record: it renders the same underlying evidence, trust and history data as the German profile.
Product-specific evidence for Decagon AI Concierge
This profile links 3 unique primary sources across the product profile, field-level evidence, trust controls and documented relations. The points below describe this product’s stored evidence rather than generic characteristics of Service, Sales & Daten.
Verschlüsselung at rest
AES-256 · Scope: decagon_platform_data · verified 2026-10-01.
Primary source ↗Verschlüsselung in transit
TLS 1.2+ · Scope: decagon_platform_data · verified 2026-10-01.
Primary source ↗AgentenCode treats this page as a reference profile rather than a ranking. Product facts are separated from editorial classification, and the profile is tied to a specific verification date. If a capability is not backed by sufficiently precise public evidence, it remains unknown instead of being inferred from marketing language or from similar products.
1primary source
6field-level evidence claims
5documented trust controls
1history events
How to read the evidence
The field-level evidence layer records a value, a scope, a confidence level, a verification date and one or more primary sources. Scope matters: an enterprise-only security feature must not be generalized to every plan or deployment surface. The same rule applies to hosting, privacy, audit and protocol claims.
AgentenCode also keeps Unknown distinct from false. A missing claim means the public dataset does not currently contain sufficiently precise evidence for that field. A negative value is used only when a reliable primary source explicitly documents a restriction or non-availability.
Decision context
Provider and category
Decagon AI Concierge is documented under Service & sales and is associated with Decagon. Category labels help navigation but do not replace product-specific evidence.
Verification status
The public profile is marked editorially reviewed and was last checked on September 30, 2026.
Trust coverage
5 of 36 normalized trust controls currently have field-level public evidence. The remaining controls are not treated as negative findings.
Source-first use
For procurement, security or legal decisions, use the linked primary sources and verify the plan, region and configuration that apply to your organization.
Capabilities, strengths and deployment checks for Decagon AI Concierge
Decagon AI Concierge is classified as Customer Experience Agent from Decagon. The profile’s editorial layer is derived from the stored use cases, strengths and checks below; claims about security, privacy or governance remain separate and require field-level evidence.
Customer Experience
This use case is part of the stored profile for Decagon AI Concierge. The related strength is “CX-Fokus”. In a production evaluation, the practical boundary to verify is: Komplexe und sensible Fälle an Menschen eskalieren.
Support-Automation
This use case is part of the stored profile for Decagon AI Concierge. The related strength is “Agentische Serviceabläufe”. In a production evaluation, the practical boundary to verify is: Kundenaktionen mit Berechtigungen und Audit absichern.
Kundenaktionen
This use case is part of the stored profile for Decagon AI Concierge. The related strength is “Mehrkanal-Ansatz”. In a production evaluation, the practical boundary to verify is: Antwortqualität kontinuierlich anhand echter Tickets prüfen.
Omnichannel-Service
This use case is part of the stored profile for Decagon AI Concierge. The related strength is “Auf Unternehmenssupport ausgerichtet”. In a production evaluation, the practical boundary to verify is: Komplexe und sensible Fälle an Menschen eskalieren.
What to verify before adoption
- Komplexe und sensible Fälle an Menschen eskalieren. Treat undocumented controls as Unknown and verify the exact plan, region and deployment scope.
- Kundenaktionen mit Berechtigungen und Audit absichern. Treat undocumented controls as Unknown and verify the exact plan, region and deployment scope.
- Antwortqualität kontinuierlich anhand echter Tickets prüfen. Treat undocumented controls as Unknown and verify the exact plan, region and deployment scope.
Editorial boundary: The use-case and strength descriptions are product-specific editorial context based on the stored profile. Trust, privacy and governance statements are only presented as facts when field-level primary-source evidence exists.
Verified history
The public history layer records only confirmed profile changes and verification events. Monitoring signals are not published as product facts until they have been reviewed.
- September 30, 2026 · New profile
Official sources
This profile links 3 unique primary sources across the product profile, field-level evidence, trust layer and documented relations. Provider documentation remains authoritative when the product changes between verification cycles.
Frequently asked questions
What is Decagon AI Concierge?
Decagon AI Concierge is listed by AgentenCode as a service & sales agent or agentic product from Decagon.
How much trust evidence is documented for Decagon AI Concierge?
The current trust layer documents 5 of 36 normalized controls. Missing controls remain unknown rather than being treated as false.
When was this profile last checked?
The current profile verification date is September 30, 2026. The linked primary sources remain authoritative if the product changes between checks.
Method note: AgentenCode does not certify GDPR or EU AI Act compliance. It documents evidence that can support a separate legal, security or procurement assessment.