{
  "api_version": "1",
  "as_of": "2026-10-03",
  "profile": {
    "id": "AI-0041",
    "name": "Forethought AI Agents by Zendesk",
    "slug": "forethought-ai-agents-zendesk",
    "provider": "Zendesk / Forethought",
    "category": "service-sales",
    "category_name": "Kundenservice",
    "type": "Customer Service Agents",
    "summary": "Nach der Forethought-Übernahme in Zendesk integrierte Agenten für Supportautomation, Assistenz und Serviceanalyse.",
    "audience": [
      "unternehmen"
    ],
    "uses": [
      "Support-Automation",
      "Intent-Erkennung",
      "Agent Assist",
      "Service-Insights"
    ],
    "last_verified": "2026-09-30",
    "profile_version": "2.0",
    "source_status": "primary_sources_documented",
    "source_count": 3,
    "profile_url": "https://agentencode.de/agenten/forethought-ai-agents-zendesk/",
    "api_url": "https://agentencode.de/api/v1/agents/forethought-ai-agents-zendesk.json",
    "field_level_fact_count": 4
  },
  "facts": [
    {
      "assertion_id": "AST-FA9FD9F42EFAE33717",
      "agent_id": "AI-0041",
      "path": "access.description",
      "value": "Zendesk Add-on / Angebot; Verfügbarkeit prüfen",
      "claim_nature": "documented_access_note",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-31BE017BD1DCA1960D",
      "agent_id": "AI-0041",
      "path": "audience",
      "value": "unternehmen",
      "claim_nature": "editorial_classification",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-5625159C849B067EB0",
      "agent_id": "AI-0041",
      "path": "classification.category",
      "value": "service-sales",
      "claim_nature": "editorial_classification",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-AC4B68E506C9E5BD2B",
      "agent_id": "AI-0041",
      "path": "classification.category_name",
      "value": "Kundenservice",
      "claim_nature": "editorial_classification",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-0F0DAB483CC69F12D1",
      "agent_id": "AI-0041",
      "path": "classification.product_type",
      "value": "Customer Service Agents",
      "claim_nature": "editorial_classification",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-1FAD11441AD0C8D54E",
      "agent_id": "AI-0041",
      "path": "description.summary",
      "value": "Nach der Forethought-Übernahme in Zendesk integrierte Agenten für Supportautomation, Assistenz und Serviceanalyse.",
      "claim_nature": "editorial_summary",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-366C45B9B3EEF4CF9A",
      "agent_id": "AI-0041",
      "path": "editorial.check",
      "value": "Kanal- und Plattformunterstützung verifizieren",
      "claim_nature": "editorial_caution",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-5F713C25AADB9B9352",
      "agent_id": "AI-0041",
      "path": "editorial.check",
      "value": "Produktintegration und Branding nach der Übernahme aktuell prüfen",
      "claim_nature": "editorial_caution",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-CE9D8E0DD32ED485C5",
      "agent_id": "AI-0041",
      "path": "editorial.check",
      "value": "Automatisierte Entscheidungen überwachen",
      "claim_nature": "editorial_caution",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-085E2FEA94CA8914A0",
      "agent_id": "AI-0041",
      "path": "editorial.strength",
      "value": "Mehrere Supportfunktionen",
      "claim_nature": "editorial_assessment",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-3E4F1B156D028D2231",
      "agent_id": "AI-0041",
      "path": "editorial.strength",
      "value": "Erprobter Servicefokus",
      "claim_nature": "editorial_assessment",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-9575C96C727BB4D106",
      "agent_id": "AI-0041",
      "path": "editorial.strength",
      "value": "Auch für unterstützte andere Umgebungen vorgesehen",
      "claim_nature": "editorial_assessment",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-D14583214F5CEEDE71",
      "agent_id": "AI-0041",
      "path": "editorial.strength",
      "value": "Zendesk-Integration",
      "claim_nature": "editorial_assessment",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-EEF9FECC1458261F71",
      "agent_id": "AI-0041",
      "path": "governance.audit_logs.available",
      "value": true,
      "claim_nature": "structured_statement",
      "evidence_binding": "field_level",
      "source_ids": [
        "SRC-9B5C701800A854",
        "SRC-A595E4B887AD7F"
      ],
      "field_level_verified": true,
      "verified_at": "2026-10-02",
      "confidence": "high",
      "scope": "forethought_ai_agents_platform",
      "valid_from": "2026-10-02"
    },
    {
      "assertion_id": "AST-216B4E14DA2758184D",
      "agent_id": "AI-0041",
      "path": "governance.rbac",
      "value": true,
      "claim_nature": "structured_statement",
      "evidence_binding": "field_level",
      "source_ids": [
        "SRC-501DD62D4BD101",
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": true,
      "verified_at": "2026-10-02",
      "confidence": "high",
      "scope": "forethought_ai_agents_platform",
      "valid_from": "2026-10-02"
    },
    {
      "assertion_id": "AST-3FDD796C2CAFA175FD",
      "agent_id": "AI-0041",
      "path": "hosting.managed",
      "value": true,
      "claim_nature": "structured_statement",
      "evidence_binding": "field_level",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": true,
      "verified_at": "2026-10-01",
      "confidence": "high",
      "scope": "forethought_ai_agents_by_zendesk",
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-47F5CDE4B750946DDC",
      "agent_id": "AI-0041",
      "path": "identity.name",
      "value": "Forethought AI Agents by Zendesk",
      "claim_nature": "identity",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-96C913CADECD863F79",
      "agent_id": "AI-0041",
      "path": "identity.provider",
      "value": "Zendesk / Forethought",
      "claim_nature": "identity",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-6E3E3EC6C905EA9691",
      "agent_id": "AI-0041",
      "path": "profile.depth",
      "value": "reference",
      "claim_nature": "verification_metadata",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-A77C1E4A6A863BF826",
      "agent_id": "AI-0041",
      "path": "profile.version",
      "value": "2.0",
      "claim_nature": "verification_metadata",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-3467FAB278D22D905D",
      "agent_id": "AI-0041",
      "path": "security.soc2_type2",
      "value": true,
      "claim_nature": "structured_statement",
      "evidence_binding": "field_level",
      "source_ids": [
        "SRC-501DD62D4BD101",
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": true,
      "verified_at": "2026-10-02",
      "confidence": "high",
      "scope": "forethought_ai_agents_platform",
      "valid_from": "2026-10-02"
    },
    {
      "assertion_id": "AST-116A2F96EAC0D146A8",
      "agent_id": "AI-0041",
      "path": "use_case",
      "value": "Service-Insights",
      "claim_nature": "editorial_use_case",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-69A7F47C07BDD948F6",
      "agent_id": "AI-0041",
      "path": "use_case",
      "value": "Support-Automation",
      "claim_nature": "editorial_use_case",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-6C9F4A77F03AD9026F",
      "agent_id": "AI-0041",
      "path": "use_case",
      "value": "Agent Assist",
      "claim_nature": "editorial_use_case",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-D0480A08491FB9F85D",
      "agent_id": "AI-0041",
      "path": "use_case",
      "value": "Intent-Erkennung",
      "claim_nature": "editorial_use_case",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-93FBD48FC55456893E",
      "agent_id": "AI-0041",
      "path": "verification.review_status",
      "value": "editorially_reviewed",
      "claim_nature": "verification_metadata",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    },
    {
      "assertion_id": "AST-0E2FF010C65AFD5FA1",
      "agent_id": "AI-0041",
      "path": "verification.source_status",
      "value": "primary_sources_documented",
      "claim_nature": "verification_metadata",
      "evidence_binding": "profile_source_set",
      "source_ids": [
        "SRC-9B5C701800A854"
      ],
      "field_level_verified": false,
      "verified_at": null,
      "confidence": null,
      "scope": null,
      "valid_from": "2026-10-01"
    }
  ],
  "events": [
    {
      "event_id": "EVT-4EF0E1666919545C00",
      "agent_id": "AI-0041",
      "date": "2026-09-30",
      "event_type": "verification_update",
      "scope": "profile",
      "description": "Primärquellen und Produktstand erneut geprüft; Profil, Verfügbarkeit und Einordnung auf den Prüfstand 30. September 2026 aktualisiert.",
      "origin": "profile_changelog"
    },
    {
      "event_id": "EVT-7005B3A471DD4FC783",
      "agent_id": "AI-0041",
      "date": "2026-10-01",
      "event_type": "field_change",
      "scope": "field",
      "description": "Strukturierter Wert für hosting.managed hat sich geändert.",
      "path": "hosting.managed",
      "before": [],
      "after": [
        true
      ],
      "origin": "graph_diff"
    },
    {
      "event_id": "EVT-178C95142DE0DEB095",
      "agent_id": "AI-0041",
      "date": "2026-10-02",
      "event_type": "field_change",
      "scope": "field",
      "description": "Strukturierter Wert für governance.rbac hat sich geändert.",
      "path": "governance.rbac",
      "before": [],
      "after": [
        true
      ],
      "origin": "graph_diff"
    },
    {
      "event_id": "EVT-BAAF076FCAA2069853",
      "agent_id": "AI-0041",
      "date": "2026-10-02",
      "event_type": "field_change",
      "scope": "field",
      "description": "Strukturierter Wert für security.soc2_type2 hat sich geändert.",
      "path": "security.soc2_type2",
      "before": [],
      "after": [
        true
      ],
      "origin": "graph_diff"
    },
    {
      "event_id": "EVT-D1C3B5E7573670A8C4",
      "agent_id": "AI-0041",
      "date": "2026-10-02",
      "event_type": "field_change",
      "scope": "field",
      "description": "Strukturierter Wert für governance.audit_logs.available hat sich geändert.",
      "path": "governance.audit_logs.available",
      "before": [],
      "after": [
        true
      ],
      "origin": "graph_diff"
    }
  ],
  "sources": [
    {
      "source_id": "SRC-501DD62D4BD101",
      "url": "https://forethought.ai/platform",
      "title": "Forethought – Multi-Agent System",
      "first_seen": "2026-10-02",
      "last_seen": "2026-10-03",
      "active": true,
      "agent_ids": [
        "AI-0041"
      ],
      "provenance": "AgentenGraph field-level evidence",
      "evidence_types": [
        "official_product_page",
        "security_trust"
      ]
    },
    {
      "source_id": "SRC-9B5C701800A854",
      "url": "https://support.zendesk.com/hc/en-us/articles/10850639885082-Announcing-Forethought-AI-agents-by-Zendesk-for-customers",
      "title": "Zendesk – Announcing Forethought AI agents by Zendesk for customers",
      "first_seen": "2026-10-01",
      "last_seen": "2026-10-03",
      "active": true,
      "agent_ids": [
        "AI-0041"
      ],
      "provenance": "AgentenProfil source list",
      "evidence_types": [
        "official_release"
      ]
    },
    {
      "source_id": "SRC-A595E4B887AD7F",
      "url": "https://forethought.ai/solutions",
      "title": "Forethought – AI Solutions for Customer Support Automation",
      "first_seen": "2026-10-02",
      "last_seen": "2026-10-03",
      "active": true,
      "agent_ids": [
        "AI-0041"
      ],
      "provenance": "AgentenGraph field-level evidence",
      "evidence_types": [
        "official_product_page"
      ]
    }
  ]
}